The Approach

The Diagnostic Process brings together a team of expert consultants and key client stakeholders prior to launching any project.

Using a proprietary form of guided questioning, the goal is to gain insight, uncover a lack of alignment and reveal unspoken agendas before laying the groundwork for the development of lateral solutions.

Interactive client/consultant partnership from the outset mitigates risk and drives powerful results.

Clients experience our team in action and receive consultative value before the engagement has formally begun.

The Questioning focuses on Familiar Territory

Strategy

• What is the business strategy for this unit?
• What is the plan for how it will be achieved?
• What are the critical success factors to ensure achievement of the plan?
• Where do the risks/dangers lie?

Structure

• What is the cultural environment?
• How does work get done and how are decisions made?
• What is the political framework of the company?
• How is the business governed?

Skills

• What skills and competencies are required to achieve the plan?
• Is the right talent resident in the organization today?
• How will the right skills be developed, acquired or deployed in support of the plan?

Underlying Mechanism of the Diagnostic

• Enables key stakeholders to participate individually and with candor
• Encourages openness by sharing commonalities
• Probes on differences but without value judgement or attribution
• Maintains objectivity without prompting or driving opinion
• Recognizes and responds to body language and masked emotional signals

Value of the Diagnostic

• Identifies lack of alignment among key executive stakeholders
• Provides a deep insight into the heart of the challenge, often surfacing previously unrecognized aspects
• Creates the basis for the development of a truly bespoke solution
• Captures both creative and lateral approaches
• Delivers more robust outcomes